Customer Relations Associate - Collections (Bali, Indonesia)

Join Credit Corp Group, a leading financial services provider, as a Customer Relations Associate - Collections in beautiful Bali, Indonesia! In this pivotal role, you'll be the bridge between our company and customers, helping them navigate financial challenges with empathy and professionalism. Based in Bali, you'll enjoy a vibrant work environment while contributing to the success of our collections team.

As a Customer Relations Associate - Collections, you'll handle customer inquiries, manage accounts, and work closely with our collections team to recover outstanding payments. You'll use our in-house CRM system and other financial tools to streamline your workflow. This is a fantastic opportunity to grow your career in the financial services industry, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Manage customer accounts and handle inquiries related to collections
• Communicate with customers to resolve payment issues and negotiate settlements
• Update customer records and maintain accurate financial information using our CRM system
• Collaborate with the collections team to recover outstanding payments
• Provide exceptional customer service, ensuring customer satisfaction
• Follow up on accounts to ensure timely and complete payments
• Monitor and report on collections performance metrics
• Stay updated on industry trends and best practices in collections

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 2 years of experience in customer service or collections
• Strong communication and interpersonal skills
• Excellent written and verbal English skills
• Proficiency in using Microsoft Office Suite and CRM systems
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Knowledge of financial services and collections processes

🛠️ Keahlian

Lowongan Terkait