Customer Service Officer (Temporary) - Jember

Join Medela Potentia as a Customer Service Officer (Temporary) in Jember and play a pivotal role in ensuring exceptional service delivery and performance targets for our branch. This is a fantastic opportunity for individuals passionate about customer satisfaction and eager to contribute to a dynamic and growing company. In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a focus on delivering a seamless and positive experience.

Medela Potentia is a trusted name in the healthcare industry, committed to providing innovative solutions and exceptional service to our customers. With a strong emphasis on customer-centric values, we strive to build long-lasting relationships with our clients. As a Customer Service Officer, you will have the chance to work in a supportive and collaborative environment, where your efforts directly impact customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback efficiently and professionally.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Maintain accurate and up-to-date records of customer interactions using our CRM system.
• Collaborate with cross-functional teams to ensure timely and accurate information is provided to customers.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Stay updated with industry trends and best practices to enhance service delivery.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet performance targets.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Excellent problem-solving and decision-making skills.
• Proficiency in Indonesian and English languages.

🛠️ Keahlian

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