Operations Assistant Manager (Telco Account) - Remote in Bali

Teleperformance is a global leader in customer experience management, and we are seeking an Operations Assistant Manager (Telco Account) to join our team in Bali. In this role, you will play a pivotal role in driving operational excellence for our dynamic telecommunications clients. Based in the vibrant and culturally rich city of Bali, you will be part of a team that thrives on innovation and excellence.

As an Operations Assistant Manager, you will be responsible for overseeing day-to-day operations, ensuring smooth and efficient processes, and driving continuous improvement initiatives. You will work closely with cross-functional teams to deliver exceptional customer experiences and support our clients' business objectives. This is an exciting opportunity to be part of a global company and make a significant impact in the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage day-to-day operations for telecommunications accounts, ensuring high levels of service quality and customer satisfaction.
• Monitor and analyze operational data to identify trends, opportunities for improvement, and potential risks.
• Develop and implement operational strategies and best practices to enhance efficiency and effectiveness.
• Lead and mentor a team of operational staff, providing guidance and support to ensure they meet performance targets.
• Collaborate with cross-functional teams, including sales, marketing, and customer service, to align operational activities with business goals.
• Ensure compliance with industry regulations and internal policies, and drive continuous improvement initiatives.
• Provide regular reports and updates to senior management on operational performance and key metrics.
• Stay up-to-date with industry trends and best practices, and apply this knowledge to drive operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on telecommunications or customer experience management.
• Strong knowledge of CRM systems, such as Salesforce or HubSpot, and operational tools like Jira or Asana.
• Proven track record of driving operational excellence and continuous improvement.
• Excellent leadership and communication skills, with the ability to mentor and develop a team.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in English, both written and spoken.
• Certification in Six Sigma or Lean Six Sigma is a plus.

🛠️ Keahlian

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